CUSTOMER SERVICES

Verify Brand® provides a full complement of services in support of complete requirements development, solution design, thorough proposals, custom configuration, installation and training and all manner of ongoing customer service.

• Sales Process
  • Customer Needs Analysis
  • Completion of Customer Requirements Documents
  • Site visits and operations assessment
  • Stakeholder meetings
  • Third party supplier qualification
  • Solution design, statement of work, proposal, project plan
• Solution Deployment
  • Project kickoff documentation and management
  • Software configuration and custom programming
  • Third-party hardware procurement and system integration
  • Technical support
  • Installation and training
  • Customer quality system integration
  • System acceptance procedures
• Customer Service
  • Customized Service Level Agreements
  • System usage monitoring, alerts and analysis
  • Quality systems support and compliance
  • Data center support and monitoring
  • 7 x 24 Customer Support help desk
  • Software upgrades and bug fixes
  • Daily, weekly and monthly service reporting